1102/132 Arthur St, North Sydney, NSW 2060
Mon - Fri: 8am - 6pm
Efficiency

Tired of Paying More Every Time Something Goes Wrong?

Most managed IT services providers profit from your problems; the more issues you have, the more they charge. VTS IT flips that model entirely. Our One Cost Model means one fixed, transparent price that covers unlimited support, proactive cybersecurity, and ongoing IT consultancy, so we're incentivised to keep your systems running, not let them fail.

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118
Clients
5,920
Users
92%
Satisfaction
3,504
Devices
7,580
Licenses
2,948
Dark Web Breaches Notified
 Our Support Team
At VTS IT, our Sydney-based support team is more than just a helpdesk—we are a proactive extension of your business. Our mission is to provide the technical expertise and peace of mind you need to focus on your growth, backed by values of integrity and innovation.
 Our Support Team
VTS IT
Meet VTS IT

Most Trusted Managed IT Team in Sydney

When something goes wrong with your IT, you don't want a ticket number. You want a real person who knows your business. At VTS IT, you get exactly that. Our engineers come from diverse technical backgrounds and work as one team, meaning whoever picks up knows your environment, your history, and what matters most to you.

No offshore handoffs. No revolving door of technicians. Just consistent, accountable people who treat your business like their own.
Uncapped Managed IT Support

Break the
Inefficiency Cycle

Do you constantly experience IT issues? Are you spending your time chasing tech support, with no real answer and wasting your time? This is what the industry wants! Managed IT Service Providers make their money by creating constant issues that cause inefficiencies, frustrations and create higher costs for you.

VTS IT has a true One Cost Model for IT Service Management with ZERO HIDDEN FEES.

We build real solutions, a managed IT support blueprint that is designed to work – stable, built for expansion and longevity – saving VTS IT time and therefore saving you money.

Start now. Take the first step in breaking the inefficiency cycle and book a free, no-obligation comprehensive IT audit with VTS IT today!

Trusted by Our Customers

Over 30+ top-tier companies work with VTS IT

A man and woman are standing next to each other and pointing at something.
Unlock Your Business Potential

Looking to Escape the Cycle?

Looking to escape the inefficiency cycle? With managed IT services like our comprehensive IT audit, you’ll get a free, no-obligation review of your systems—helping you escape the cycle for good.

No obligation required!
A man and woman are standing next to each other and pointing at something.
Two VTS IT engineers in a meeting room, one looking at the camera and smiling
IT Service Management Services With

A Real Solution

We are transparent and upfront, planning and developing the best managed IT support for you. Our core focus is on you, as our customer, and how we can improve your business and reduce your costs.

No more frustrations and no more unnecessary downtime. We will transform your IT environment by implementing optimised, flexible and forward planned IT solutions that ACTUALLY work.

VTS IT is your proactive, responsive and reliable business IT partner for IT Service Management.

The One Cost Model ensures you receive holistic managed IT support including:

- Ongoing FREE IT Consultancy and future planning
- Proactive Cyber Security
- Project Implementation and Management
- Unlimited business hours IT service management and support both remotely and on-site as needed
- Interactive 24/7 accessible Client Portal

Arrange an appointment to discuss our One Cost Model further!

Reliable ITSM

Managed IT Support Services

Get in Touch
Cyber Security

Tailored to meet your specific business, every employee is protected with the same high level of care and security. It's not too late to keep your company safe.


Strong Technology Tools
  • Anti-Virus
  • Mail Filtering
  • Dark Sentinel
  • Dark Sting
  • Backup Solutions
  • Business Continuity Protection
  • Email Data Leakage Prevention Policies
Hardware as a Service

Leasing your hardware fleet removes upfront costs, re-allocates your financing burden to VTS IT, all while ensuring you stay up to date with new technology through regular upgrades.


HaaS
  • Laptops
  • Desktops
  • Tablets
  • Physical Servers
  • Networking Devices
Software as a Service

Our software support services solve the constant upgrade battle by implementing optimised, flexible and forward planned software solutions.


Saas
  • Full range of Microsoft licences available, including:

    . Office Suite – Enterprise & Business
    . Teams
    . SharePoint
    . Power Apps/Platform

  • Ask us how we are saving our clients up to 30% on their licencing costs
Communications

VTS IT is focused on keeping your team working effectively, whether in the office or remotely.

  • MS Teams
  • Site to Site WAN links
  • Dedicated Fibre
  • NBN
  • Liaising with Telecomm Giants
Client Portal

Innovative 24/7 Digital Window custom designed to provide insight and enhanced knowledge of your IT environment.

  • Accessible 24/7
  • Moment by Moment updated information
  • Critical system information
  • Users, Devices, MS O365 Licences
  • Ticketing analysis
Outsourced

Benefit from the expertise of a full TEAM of dedicated and talented engineers whose single focus is to provide outstanding Managed IT Support services, so your business runs better.

  • Multitude of experts ready to assist
  • No HR management required
  • Significant cost savings
Our Proven Process

From Hidden Costs to Full Clarity. Here's How We Do It

Most IT providers react to problems. We're structured to stop them from happening in the first place. Here's what working with VTS IT actually looks like.
01
Free IT Audit
Before we recommend anything, we look under the hood. We audit your current IT environment to identify what's unnecessarily costing you, what's leaving you exposed, and what's quietly slowing your team. No sales pitch, just honest findings.
02
Your IT Roadmap
We take the audit findings and build a clear roadmap for your IT environment. You'll know exactly what needs fixing, what's coming next, and what it will cost, with no surprises buried in the fine print.
03
We Handle Everything
Our engineers manage the full transition, covering infrastructure setup, cybersecurity and cloud configuration. Your team stays productive throughout. We don't hand you a manual and disappear; we see it through until everything works exactly as it should.
04
Ongoing, Proactive Management
Under our One Cost Model, we monitor your systems continuously, catching and resolving issues before they become your problem. The fewer disruptions you have, the better we're doing our job. That's the incentive that drives everything we do.

We Deliver Excellence in Customised IT Solutions

With clients in multiple industries, VTS IT understand a wide variety of business sectors. Therefore, we can tailor our Managed IT Support solutions to meet the needs of public, private and government clients.

Our VTS IT team has the expertise and industry knowledge to provide valuable IT Service Management and practical guidance for your business. We offer a broad range of solutions and effective IT services so that you don’t need to deal with multiple Managed IT Support providers.

We deliver security, stability and well planned IT solutions. VTS IT is large enough to offer a broad range of expertise but small enough to provide an individual approach.

a group of men sitting at a table with laptops

Customer Testimonials

wind gap foundation limited logo
VTS IT has been our trusted Managed IT Services provider for many years. Working across our multiple sites, they provide all-encompassing system solutions using the latest technology combined with responsive and helpful support. In addition, their dedicated and professional team have shown patience and understanding of our special needs program participants and their commitment to helping the community is further reflected in their annual sponsorship of our fundraising ball.

We happily recommend VTS IT to anyone seeking to improve their IT.

Cristian Fierro

ICT Services Manager

RSL Club logo
As a charitable institution, ensuring that we have the usual security, efficiency and performance requirements are not our only IT concerns. VTS IT’s team showed patience and care to gain a full understanding of not only our needs but also our patrons; provided their unique fixed price One Cost model minimising overhead expenditure, and are proactively seeking to improve our business efficiencies and processes.

After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.

Nicole Hasrouni

Chief Financial Officer

the Strathfield college Australia logo
The real measure of quality third party support is value.VTS IT’s team approach, superior competence and ability to prioritise for timely response provides us with an excellent managed services package. Having also taken advantage of the hardware rental option for our entire Technical Infrastructure equipment needs across our three sites Australia wide for our high volume fleet, we have ensured we consistently maintain the highest level of technology without tying up our valuable capital.

Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.

VTS IT truly completes the value equation.

Roelof Oosthuizen

Chief Executive Officer

the national press club of australia logo
The VTS IT team has recommended and implemented network and server systems to meet our changing needs. They provide an unmatchable customer experience with a tremendous quality of service that has resulted in minimised downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and cost effective solutions that give our business a competitive edge.

Melinda Kafer

Chief Financial Officer

wind gap foundation limited logo
VTS IT has been our trusted Managed IT Services provider for many years. Working across our multiple sites, they provide all-encompassing system solutions using the latest technology combined with responsive and helpful support. In addition, their dedicated and professional team have shown patience and understanding of our special needs program participants and their commitment to helping the community is further reflected in their annual sponsorship of our fundraising ball.

We happily recommend VTS IT to anyone seeking to improve their IT.

Cristian Fierro

ICT Services Manager

RSL Club logo
As a charitable institution, ensuring that we have the usual security, efficiency and performance requirements are not our only IT concerns. VTS IT’s team showed patience and care to gain a full understanding of not only our needs but also our patrons; provided their unique fixed price One Cost model minimising overhead expenditure, and are proactively seeking to improve our business efficiencies and processes.

After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.

Nicole Hasrouni

Chief Financial Officer

the Strathfield college Australia logo
The real measure of quality third party support is value.VTS IT’s team approach, superior competence and ability to prioritise for timely response provides us with an excellent managed services package. Having also taken advantage of the hardware rental option for our entire Technical Infrastructure equipment needs across our three sites Australia wide for our high volume fleet, we have ensured we consistently maintain the highest level of technology without tying up our valuable capital.

Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.

VTS IT truly completes the value equation.

Roelof Oosthuizen

Chief Executive Officer

the national press club of australia logo
The VTS IT team has recommended and implemented network and server systems to meet our changing needs. They provide an unmatchable customer experience with a tremendous quality of service that has resulted in minimised downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and cost effective solutions that give our business a competitive edge.

Melinda Kafer

Chief Financial Officer

wind gap foundation limited logo
VTS IT has been our trusted Managed IT Services provider for many years. Working across our multiple sites, they provide all-encompassing system solutions using the latest technology combined with responsive and helpful support. In addition, their dedicated and professional team have shown patience and understanding of our special needs program participants and their commitment to helping the community is further reflected in their annual sponsorship of our fundraising ball.

We happily recommend VTS IT to anyone seeking to improve their IT.

Cristian Fierro

ICT Services Manager

RSL Club logo
As a charitable institution, ensuring that we have the usual security, efficiency and performance requirements are not our only IT concerns. VTS IT’s team showed patience and care to gain a full understanding of not only our needs but also our patrons; provided their unique fixed price One Cost model minimising overhead expenditure, and are proactively seeking to improve our business efficiencies and processes.

After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.

Nicole Hasrouni

Chief Financial Officer

the Strathfield college Australia logo
The real measure of quality third party support is value.VTS IT’s team approach, superior competence and ability to prioritise for timely response provides us with an excellent managed services package. Having also taken advantage of the hardware rental option for our entire Technical Infrastructure equipment needs across our three sites Australia wide for our high volume fleet, we have ensured we consistently maintain the highest level of technology without tying up our valuable capital.

Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.

VTS IT truly completes the value equation.

Roelof Oosthuizen

Chief Executive Officer

the national press club of australia logo
The VTS IT team has recommended and implemented network and server systems to meet our changing needs. They provide an unmatchable customer experience with a tremendous quality of service that has resulted in minimised downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and cost effective solutions that give our business a competitive edge.

Melinda Kafer

Chief Financial Officer

wind gap foundation limited logo
VTS IT has been our trusted Managed IT Services provider for many years. Working across our multiple sites, they provide all-encompassing system solutions using the latest technology combined with responsive and helpful support. In addition, their dedicated and professional team have shown patience and understanding of our special needs program participants and their commitment to helping the community is further reflected in their annual sponsorship of our fundraising ball.

We happily recommend VTS IT to anyone seeking to improve their IT.

Cristian Fierro

ICT Services Manager

RSL Club logo
As a charitable institution, ensuring that we have the usual security, efficiency and performance requirements are not our only IT concerns. VTS IT’s team showed patience and care to gain a full understanding of not only our needs but also our patrons; provided their unique fixed price One Cost model minimising overhead expenditure, and are proactively seeking to improve our business efficiencies and processes.

After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.

Nicole Hasrouni

Chief Financial Officer

the Strathfield college Australia logo
The real measure of quality third party support is value.VTS IT’s team approach, superior competence and ability to prioritise for timely response provides us with an excellent managed services package. Having also taken advantage of the hardware rental option for our entire Technical Infrastructure equipment needs across our three sites Australia wide for our high volume fleet, we have ensured we consistently maintain the highest level of technology without tying up our valuable capital.

Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.

VTS IT truly completes the value equation.

Roelof Oosthuizen

Chief Executive Officer

the national press club of australia logo
The VTS IT team has recommended and implemented network and server systems to meet our changing needs. They provide an unmatchable customer experience with a tremendous quality of service that has resulted in minimised downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and cost effective solutions that give our business a competitive edge.

Melinda Kafer

Chief Financial Officer

wind gap foundation limited logo
VTS IT has been our trusted Managed IT Services provider for many years. Working across our multiple sites, they provide all-encompassing system solutions using the latest technology combined with responsive and helpful support. In addition, their dedicated and professional team have shown patience and understanding of our special needs program participants and their commitment to helping the community is further reflected in their annual sponsorship of our fundraising ball.

We happily recommend VTS IT to anyone seeking to improve their IT.

Cristian Fierro

ICT Services Manager

RSL Club logo
As a charitable institution, ensuring that we have the usual security, efficiency and performance requirements are not our only IT concerns. VTS IT’s team showed patience and care to gain a full understanding of not only our needs but also our patrons; provided their unique fixed price One Cost model minimising overhead expenditure, and are proactively seeking to improve our business efficiencies and processes.

After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.

Nicole Hasrouni

Chief Financial Officer

the Strathfield college Australia logo
The real measure of quality third party support is value.VTS IT’s team approach, superior competence and ability to prioritise for timely response provides us with an excellent managed services package. Having also taken advantage of the hardware rental option for our entire Technical Infrastructure equipment needs across our three sites Australia wide for our high volume fleet, we have ensured we consistently maintain the highest level of technology without tying up our valuable capital.

Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.

VTS IT truly completes the value equation.

Roelof Oosthuizen

Chief Executive Officer

the national press club of australia logo
The VTS IT team has recommended and implemented network and server systems to meet our changing needs. They provide an unmatchable customer experience with a tremendous quality of service that has resulted in minimised downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and cost effective solutions that give our business a competitive edge.

Melinda Kafer

Chief Financial Officer

wind gap foundation limited logo
VTS IT has been our trusted Managed IT Services provider for many years. Working across our multiple sites, they provide all-encompassing system solutions using the latest technology combined with responsive and helpful support. In addition, their dedicated and professional team have shown patience and understanding of our special needs program participants and their commitment to helping the community is further reflected in their annual sponsorship of our fundraising ball.

We happily recommend VTS IT to anyone seeking to improve their IT.

Cristian Fierro

ICT Services Manager

RSL Club logo
As a charitable institution, ensuring that we have the usual security, efficiency and performance requirements are not our only IT concerns. VTS IT’s team showed patience and care to gain a full understanding of not only our needs but also our patrons; provided their unique fixed price One Cost model minimising overhead expenditure, and are proactively seeking to improve our business efficiencies and processes.

After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.

Nicole Hasrouni

Chief Financial Officer

the Strathfield college Australia logo
The real measure of quality third party support is value.VTS IT’s team approach, superior competence and ability to prioritise for timely response provides us with an excellent managed services package. Having also taken advantage of the hardware rental option for our entire Technical Infrastructure equipment needs across our three sites Australia wide for our high volume fleet, we have ensured we consistently maintain the highest level of technology without tying up our valuable capital.

Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.

VTS IT truly completes the value equation.

Roelof Oosthuizen

Chief Executive Officer

the national press club of australia logo
The VTS IT team has recommended and implemented network and server systems to meet our changing needs. They provide an unmatchable customer experience with a tremendous quality of service that has resulted in minimised downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and cost effective solutions that give our business a competitive edge.

Melinda Kafer

Chief Financial Officer

wind gap foundation limited logo
VTS IT has been our trusted Managed IT Services provider for many years. Working across our multiple sites, they provide all-encompassing system solutions using the latest technology combined with responsive and helpful support. In addition, their dedicated and professional team have shown patience and understanding of our special needs program participants and their commitment to helping the community is further reflected in their annual sponsorship of our fundraising ball.

We happily recommend VTS IT to anyone seeking to improve their IT.

Cristian Fierro

ICT Services Manager

RSL Club logo
As a charitable institution, ensuring that we have the usual security, efficiency and performance requirements are not our only IT concerns. VTS IT’s team showed patience and care to gain a full understanding of not only our needs but also our patrons; provided their unique fixed price One Cost model minimising overhead expenditure, and are proactively seeking to improve our business efficiencies and processes.

After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.

Nicole Hasrouni

Chief Financial Officer

the Strathfield college Australia logo
The real measure of quality third party support is value.VTS IT’s team approach, superior competence and ability to prioritise for timely response provides us with an excellent managed services package. Having also taken advantage of the hardware rental option for our entire Technical Infrastructure equipment needs across our three sites Australia wide for our high volume fleet, we have ensured we consistently maintain the highest level of technology without tying up our valuable capital.

Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.

VTS IT truly completes the value equation.

Roelof Oosthuizen

Chief Executive Officer

the national press club of australia logo
The VTS IT team has recommended and implemented network and server systems to meet our changing needs. They provide an unmatchable customer experience with a tremendous quality of service that has resulted in minimised downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and cost effective solutions that give our business a competitive edge.

Melinda Kafer

Chief Financial Officer

wind gap foundation limited logo
VTS IT has been our trusted Managed IT Services provider for many years. Working across our multiple sites, they provide all-encompassing system solutions using the latest technology combined with responsive and helpful support. In addition, their dedicated and professional team have shown patience and understanding of our special needs program participants and their commitment to helping the community is further reflected in their annual sponsorship of our fundraising ball.

We happily recommend VTS IT to anyone seeking to improve their IT.

Cristian Fierro

ICT Services Manager

RSL Club logo
As a charitable institution, ensuring that we have the usual security, efficiency and performance requirements are not our only IT concerns. VTS IT’s team showed patience and care to gain a full understanding of not only our needs but also our patrons; provided their unique fixed price One Cost model minimising overhead expenditure, and are proactively seeking to improve our business efficiencies and processes.

After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.

Nicole Hasrouni

Chief Financial Officer

the Strathfield college Australia logo
The real measure of quality third party support is value.VTS IT’s team approach, superior competence and ability to prioritise for timely response provides us with an excellent managed services package. Having also taken advantage of the hardware rental option for our entire Technical Infrastructure equipment needs across our three sites Australia wide for our high volume fleet, we have ensured we consistently maintain the highest level of technology without tying up our valuable capital.

Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.

VTS IT truly completes the value equation.

Roelof Oosthuizen

Chief Executive Officer

the national press club of australia logo
The VTS IT team has recommended and implemented network and server systems to meet our changing needs. They provide an unmatchable customer experience with a tremendous quality of service that has resulted in minimised downtime and disruption. We have peace of mind knowing there is a large team of experts behind us, guaranteeing high levels of service and cost effective solutions that give our business a competitive edge.

Melinda Kafer

Chief Financial Officer

Frequently asked questions

Find answers to common questions about our digital transformation services.

What is MFA and Why do I Need it?
Why is Having Security Awareness Training Important to Your Business?
What is Essential Eight?
How Can Microsoft 365 Benefit Your Business?
Why is it Important to Back up Your Microsoft 365 Data?
What is the Difference Between Microsoft 365 and Windows 365?
How Microsoft Azure Can Help Your Business?
Why Should Your Business Adopt the Microsoft Modern Workspace?
Why Should Your Business Use Microsoft Teams Phone System?
What is MFA and Why do I Need it?
Why is Having Security Awareness Training Important to Your Business?
What is Essential Eight?
How Can Microsoft 365 Benefit Your Business?
Why is it Important to Back up Your Microsoft 365 Data?
What is the Difference Between Microsoft 365 and Windows 365?
How Microsoft Azure Can Help Your Business?
Why Should Your Business Adopt the Microsoft Modern Workspace?
Why Should Your Business Use Microsoft Teams Phone System?
How much does your software development service cost?
How long does it take to develop custom software?
Do you offer maintenance and support for the software you develop?
How long does it take to develop custom software?
Will there be any downtime?
Do you offer any flexible pricing options, such as subscription-based or pay-per-use models?
Will the custom software replace any existing systems or processes that our staff currently use?
Will any of our staff need to be retrained or reassigned as a result of the new software?
How long does it take to develop custom software?
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Get a Free Consultation

Let us help you find the best solution
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