Empowering Businesses with Tailored Digital IT Solutions Since 2008
At VTS IT, we are committed to providing reliable and efficient digital IT solutions that enhance and improve your business. With over a decade of experience, we have been delivering stable technology solutions by listening and understanding the key drivers of your business operations.
Our Journey So Far
Discover the milestones and achievements that have shaped our growth and success.
- Glenn Kennedy started Operations in NSW.
- Strategic partnerships with Citrix, Autotask, Kaseya.
- Developing systems and processes for a fixed Managed Services solution. Starting with three customers, one 970 desktop, one 120 desktop and one 22 desktop client to test varying size companies based over the next few years to perfect the innovative model.
- Added Victorian Operation.
- Implemented National Datacentre CoLocation and Hosted Multi-tenanted Services.
- Introduced Macquarie into our National DataCentre.
- Microsoft Silver Partner.
- Strong growth drove us to completely revamp the support modules.
- Integrated the billing support modules.
- Introduced national bandwidth expansion that improved the engineering/desktop support ratio from the original 250:1 to 350:1.
- Grew the company to 9000 desktops in next 12 months.
- Significant improvement due to the revamp in 2010 support ratio now at 620:1.
- Continued expansion into the education sector by taking on Carrick Education, one of Australia’s largest national colleges.
- Finetuning the business model to allow for the prospect of acquisitions.
- Went to market for various key personnel. Employed and put in place a number of senior roles.
- Restructured key roles to allow for scale in personnel.
- October – acquired DownsMicroSystems in QLD.
- Strengthened relationships by becoming a HP Gold Partner/Telstra Silver. The growth of the group, providing us with following partnerships:
- HP Gold.
- Telstra Silver.
- Navman.
- Microsoft Gold.
- Citrix Silver.
- John Henderson appointed CIO and took a financial position in the company
- Launched ‘Lync Enterprise Voice Hosting Service’.
- Implemented HP Cloud matrix as a replacement to the multi-tenanted environment installed in 2009.
- Telstra Billing.
- Aquired Dataflex in ACT as part of the Government Sector Expansion Initiated Government Panels:
- Jun-14 Department of Foreign Affairs and Trade.
- Jun-14 Department of Finance and Deregulation.
- Jun-14 Airservices Australia.
- Jun-14 Department of Human Services.
- Jun-14 ACT Government.
- Jun-14 Attorney Generals Department.
- Jun-14 Local Government Procurement Pty Ltd.
- Nov-14 Migrated acquired Dataflex from a System Integrated to a Managed Services company.
- Migrated acquired DMS from a System Integrated to a Managed Services company.
- Started our regional operations in Griffith, NSW.
- Started our Indonesian operations in Jakarta.
- Restructure of the company in preparation for further acquisitions.
- Local Council Public Wifi Solution deployment for three regional towns.
- CSIRO Vendor Panel.
- Modified the support structure to a proprietary VTS IT cell model.
- Telstra Partner Business – Gold.
- Cisco – express Collaboration.
- Expanded the Indonesian operations to include an office in Bali.
- Implemented an improved service delivery support system.
- Relocation of Head Office from Frenchs Forest to Crows Nest.
- In depth company review to prepare for automation of internal systems and processes.
- Addition of another client in the International Education sector.
- Expansion of reach and operations in Canberra to include a group of Chemists.
- Restructured the Technical Department.
- Prioritisation of infrastructure improvements.
- Commenced planning phase regarding the move of the Data Centre to Azure in line with expansion and partnership with Microsoft.
- Commenced negotiations for a potential partnership with a Digital Transformation Development provider for our internal processes.
- Secured a development partnership with a Digital Transformation provider.
- Updated all internal support systems including Sales, Admin and Finance in order to accommodate growth and expansion.
- Commenced migration from the current Data Centre to Microsoft Azure.
- Completed the full migration from the Data Centre to Microsoft Azure.
- Sales team increased due to demand for the Digital Transformation services.
- Strengthened the development partnership ensuring our Digital Transformation provider’s Team are entirely based in Australia and 100% committed to our projects.
- Launched our bespoke Client Portal offering to all clients.
- Client Portal Phase 1 released November providing information on all tickets raised, resolved, average resolution times and overall customer satisfaction.
- Client Portal Phase 2 released in December giving our clients real time critical end user information.
- Supported our expanding client base throughout the Global COVID-19 pandemic ensuring secure, flexible and compliant workspaces as required.
- Facilitated ongoing support for our valued customers in the post-COVID era, aligning with the resurgence of businesses to full operational capacity.
- Relocated to an expanded and strategically centralised Corporate Head Office in North Sydney to accommodate our growing enterprise.
- Executed the Digital Automation strategy with a focus on leveraging Atlassian products (Jira/Confluence), thereby optimising cost centres and promptly realising operational advantages in internal processes.
- Implemented a comprehensive restructuring of the Technical Team to proactively manage client growth, appointing two Technical Team Managers for efficient client distribution and effective team management.
- Successfully migrated our current CRM to Microsoft Dynamics, ensuring future readiness to seamlessly accommodate business growth.
- Augmented our workforce by introducing a new Client Manager to facilitate the onboarding of new clients and an additional technical resource in Canberra to support our expansion.
- Achieved noteworthy success in the Digital Automation of internal processes, prompting a substantial restructuring of our Finance Team and further streamlining of the Administration and Sales Teams.
- Executed the migration of our PSA Software to HaloPSA, capitalising on its modern, advanced, all-in-one PSA Software solution, which centralises all our systems into a unified application for an enhanced client experience.
- Sustained a close collaboration with Crayon, optimising our cloud technology offerings to align seamlessly with industry best practices.
Meet Our Team
A diverse range of professionals with 100 years of industry experience.
Looking to Escape the Cycle?
Take the first step in breaking the inefficiency cycle and book a free,
no-obligation comprehensive IT audit with VTS IT today!
Customer Testimonials
We happily recommend VTS IT to anyone seeking to improve their IT.
Cristian Fierro
ICT Services Manager
After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.
Nicole Hasrouni
Chief Financial Officer
Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.
VTS IT truly completes the value equation.
Roelof Oosthuizen
Chief Executive Officer
Melinda Kafer
Chief Financial Officer
We happily recommend VTS IT to anyone seeking to improve their IT.
Cristian Fierro
ICT Services Manager
After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.
Nicole Hasrouni
Chief Financial Officer
Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.
VTS IT truly completes the value equation.
Roelof Oosthuizen
Chief Executive Officer
Melinda Kafer
Chief Financial Officer
We happily recommend VTS IT to anyone seeking to improve their IT.
Cristian Fierro
ICT Services Manager
After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.
Nicole Hasrouni
Chief Financial Officer
Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.
VTS IT truly completes the value equation.
Roelof Oosthuizen
Chief Executive Officer
Melinda Kafer
Chief Financial Officer
We happily recommend VTS IT to anyone seeking to improve their IT.
Cristian Fierro
ICT Services Manager
After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.
Nicole Hasrouni
Chief Financial Officer
Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.
VTS IT truly completes the value equation.
Roelof Oosthuizen
Chief Executive Officer
Melinda Kafer
Chief Financial Officer
We happily recommend VTS IT to anyone seeking to improve their IT.
Cristian Fierro
ICT Services Manager
After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.
Nicole Hasrouni
Chief Financial Officer
Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.
VTS IT truly completes the value equation.
Roelof Oosthuizen
Chief Executive Officer
Melinda Kafer
Chief Financial Officer
We happily recommend VTS IT to anyone seeking to improve their IT.
Cristian Fierro
ICT Services Manager
After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.
Nicole Hasrouni
Chief Financial Officer
Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.
VTS IT truly completes the value equation.
Roelof Oosthuizen
Chief Executive Officer
Melinda Kafer
Chief Financial Officer
We happily recommend VTS IT to anyone seeking to improve their IT.
Cristian Fierro
ICT Services Manager
After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.
Nicole Hasrouni
Chief Financial Officer
Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.
VTS IT truly completes the value equation.
Roelof Oosthuizen
Chief Executive Officer
Melinda Kafer
Chief Financial Officer
We happily recommend VTS IT to anyone seeking to improve their IT.
Cristian Fierro
ICT Services Manager
After an extremely smooth onboarding to our new network systems, VTS IT completed our corporate de-merger migrations on time, with minimal disruption and for no additional cost.They have gone beyond our expectation for support in all areas of technology.
Nicole Hasrouni
Chief Financial Officer
Partnering with VTS IT has allowed us to stay focused on our core business, knowing that they are continually looking to streamline costs and communication, and all of this is delivered under their very reasonably priced One Cost Model.
VTS IT truly completes the value equation.
Roelof Oosthuizen
Chief Executive Officer
Melinda Kafer
Chief Financial Officer
Frequently asked questions
Find answers to common questions about our digital transformation services.